TERMS AND CONDITIONS

P4P Printing Terms & Conditions

These are the terms and conditions on which we supply products to you, whether these are goods or services.

Please read these terms and conditions carefully before submitting your order. These terms explain who we are, how we provide products, how the contract may be changed or ended, what to do if any problem occurs, and other important information.

1. Definitions

““The Company” means P4P Printing LTD.

“The Customer” means the person, firm or company purchasing goods or services from P4P Printing LTD.

“Carrier” means any person or business contracted by the Company to carry the goods.

“Writing” includes emails or any written communication via WhatsApp.

“Goods and services” mean any of the goods offered for sale by the Company and the services related to book printing.

These terms and conditions are agreed by the Customer upon placing the order.

2. Pricing and Quotes

2.1. Pricing is set out in the quote given to the Customer. Quotes are valid for a period of 7 days. Quotes are only valid for the exact requirements requested, and any alterations made after acceptance of the quote shall invalidate it.

2.2. Unless otherwise stated, all prices include packaging and delivery fees to one address in United Kingdom.

2.3. The Company has the right to withdraw or update any quote before an order is placed. If the Company’s costs increase due to factors beyond its control, the price may be increased before delivery. The Customer will be informed in advance.

2.4. If the Company changes its pricing policy, orders placed after the 7-day period will be calculated based on the newly adjusted prices. This does not apply to orders completed before this adjustment.

2.5. The Company must receive the Customer’s files for approval before accepting the order. If the Customer places an order and pays online without the Company’s approval of the files in accordance with these terms, additional charges may apply, and the Customer will be advised accordingly.

2.6. If the Company is unable to accept an order, it will inform the Customer in writing. Reasons may include, but are not limited to: the Company being unable to meet the Customer’s deadline, the Company’s inability to procure raw materials, or an error in the quote provided to the Customer.

2.7. If the Customer places an order based on an incorrect payment amount or delivery time due to a pricing or calculation error, the Company has the right to change the price, delivery time, or product specifications, or to reject the order. In such cases, the Customer has the right to cancel the order and receive a full refund, or to place the order based on the revised quotation.

3. Payments

3.1. Payment is required to made before production begins. The Company requires full payment in advance; the Customer must make payment immediately at the time of the order.

3.2. The Customer must make payment for all Works and goods by credit or debit card, or bank transfer to the account details provided by the Company.

3.3. The Company may withhold orders from production if payment is not received as required and on time.

3.4. In the event of insolvency, liquidation, bankruptcy or dissolution of the Customer’s company, the directors will be liable for any outstanding or overdue debt.

3.5. The Customer may not withhold payment of any invoice or any other amount due to P4P Printing LTD by reason of any right of set-off or counter-claim which the Customer may have or allege to have for any reason whatsoever.

4. VAT

4.1. All prices are exclusive of VAT, other taxes and other levies that are imposed or charged by local and national authorities.

4.2. During file uploading process to the Company’s website, the Customer shall be responsible for informing the Company whether VAT is applicable to the products ordered.

4.3. If the Company notices or is informed that the Customer has selected the wrong VAT option, the Company will seek to rectify the error. The Company will either reimburse the Customer for overpaid VAT or collect unpaid VAT from the Customer. The Company has the right to withhold the products until payment has been made in full.

5. Delivery of Goods

5.1. Delivery will be made by post or courier depending on the size of the order. The Company will, at its discretion, select which service to use at the point of dispatch. Where possible, the Company will make available tracking information to the Customer.

5.2. Delivery to one address will be included in the cost of the order, and all costs must be paid in full before the Company will dispatch the order.

5.3. The delivery period starts after the submission of all digital documents, payment, and confirmation of the blueprint. The first day is the next business day. If you complete one of the required elements after 17:00, the order will be estimated to start on the next business day.

5.4. The Company may deliver the Goods in two or more separate consignments.

5.5. Delivery is made to the street door of the building or to the property boundary (such as garden/field boundary to the street). The Company gives an estimated delivery time on the website. It is not guaranteed to deliver the order on the date shown. The Company will not be held liable for refunds or any loss suffered by the Customer due to orders delivered outside of the estimated time. The Company is not liable for any delays due to a third-party delivery service. In the case of early delivery, the Customer must receive the goods.

5.6. If the Customer is not available for delivery at the estimated time, it is the Customer’s responsibility to pick up the order from the carrier company. In such a case, the Customer accepts any extra fee that the carrier company may charge for storage. If delivery cannot be made due to this situation, the order shall be deemed to have been received by the Customer.

5.7. The Customer has no right to refrain from receiving the order for any reason. If the Customer behaves in this way, the Company is not obliged to deliver for a second time. However, if the Customer requests a second delivery, extra charges for the delivery and storage costs shall be paid by the Customer.

5.8. If the order is sent out for delivery a second time, which the Company is not obliged to do, all extra charges covering the second delivery and storage shall be paid by the Customer. The Customer must receive the delivery from the carrier and have the receipt/invoice of the delivery in order to raise any claim, complaint or objection.

5,9. As standard, the Company only delivers Goods to addresses within the United Kingdom, unless otherwise agreed in writing.

6. Copyright and Content

6.1. The Customer is responsible for ensuring that they own the intellectual property rights or have been granted the appropriate licence for any content and images contained in the book/product ordered from the Company.

6.2. The Customer shall be liable to pay all liabilities, costs, expenses, damages and losses (including direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) incurred or suffered by the Company arising out of or in connection with any claim made against the Company for actual or alleged infringement of a third party’s intellectual property rights arising out of or in connection with the printing of the work/order.

6.3. The Company shall not print any material which it considers, in its sole discretion, to be unlawful or libellous, morally offensive, or politically extreme. The Company shall be indemnified by the Customer against all liabilities, costs, expenses, damages and losses (including direct, indirect or consequential losses, loss of profits, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) incurred by the Company arising out of or in connection with any claim made against the Company for printing such material.

6.4. All messages, graphics and layout on the Company’s website are for the sole purpose of informing the Customers. Using the website is at the Customer’s own risk. All data herein is protected under copyright; copying and printing of the entire website is only permitted for the purpose of placing an order with the Company. Each act of processing, copying, dissemination or public display beyond usual utilization represents an offence against copyright law, which will be pursued with a demand for compensation.

6.6. The Company does not accept any responsibility for violations of intellectual property rights and trademarks. All responsibility in these matters lies with the Customer.

7. Manufacturing Tolerances and Differentiations

Within the manufacturing process, the Company has certain tolerances. Upon accepting these Terms and Conditions, the Customer accepts that a product will not be classed as defective if any errors fall within these tolerances. Thus, the Customer cannot reject the order, implement a penalty, or request the change (replacement or reprint) of the product because of the following reasons.

7.1. Colour variations

The following slight colour variations are deemed acceptable by the Customer:

Misalignment in colours up to 1 mm.
Colour variations between the screen colour system and the offset printing system.
Colour variations between the colours on the Customer’s screen and the finished product.
Colour variations between different pages and within the same page of a book.
Colour variations between different copies of the same delivery.
Colour variations between the first order and unplanned subsequent orders.

7.2. Product size and margins

The following are deemed acceptable:

Up to 4 mm variation in the finished size of the products.
Misalignment in embossing, spot UV varnish, up to 2 mm.
Misalignment at the junctions of pages and cover up to 2 mm.
Misalignment in folding up to 2 mm.
Misalignment in the book spine up to 2 mm.
Mistakes caused by the design.
Defects caused by the running direction of the paper.
Damages caused by the storage or transportation by the Customer.
Other small damages or inaccuracies arising from folding, cutting, creasing or packaging.

7.3. Products

Products may vary slightly. Although the Company will make every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 2% tolerance.

7.4. Quantity

There may be a plus or minus 5% difference between the ordered quantity and delivered quantity. If the delivered products are less than the ordered quantity, the Company will refund the value of the missing quantity, calculated from the unit price of the order.

7.5. Paper stock

The Company will use the paper stock as shown on the quotation, these materials may be sourced from different suppliers. Therefore, there may be slight differences in the paper feel and print reproduction. In such cases, the job will not be classed as defective. The Company may use different papers from the paper sample chart without warning or approval of the Customer, provided that the alternative paper is of the same type as the order (such as woodfree offset, matt coated etc.).

7.6. Design

The Company may make some arrangements on the graphic works (such as fonts, font sizes or placement of visuals) for conforming the document to its production standards, which is a rare situation. During the manufacturing process the Company uses various printing machines, paper stocks and ink types. This can result in spine size fluctuation of up to 2 mm. The Company will make every effort to match the design during the manufacturing process. However, if the book spine falls within the 2 mm tolerance, the finished product will not be classed as defective.

7.7. Product care

The paper and printing process used by the Company (as with most printed products) can be affected by changes in temperature and humidity. Printed paper products may exhibit curling/waving in text pages and cover. This may take up to 7 business days to settle to a natural state. The Customer will inform the Company of this defect within 7 business days of receiving their order. The Company will then investigate the paper curling once a further 7 business days have passed for the process to take place.

7.8. Storage

The Customer shouldn’t store books or boxes of books on a concrete or similar floor, or against external walls, as this will expose them to moisture or condensation. A dry, clean environment is recommended.

8. Inspection and Acceptance of Orders

8.1. The Customer shall inspect the order upon delivery. If the delivered goods has any defects, damage or shortages, the Company must be made aware of this within 7 business days of delivery. If the Customer does not inform the Company of any defects, damage or shortage within 7 business days, the order will be deemed to have been accepted by the Customer. Claims after this period will not be taken into consideration.

8.2. As proof of any claim, the Customer must provide written explanations, visual evidence and physical samples, as appropriate.

8.3. If the Company requires a physical inspection of the product, the Customer must allow the Company access to collect and inspect the goods on site. Similarly, the Customer agrees to provide access to details about third parties as needed by the Company and is obliged to give and receive authorisation for on-site inspection and/or take-back (from third parties).

8.4. If it is established that the defect, damage or shortage is caused by the Company, the Company will rectify the issue by either repair, reprint or refund. Any reprint will be subject to the Company’s current turnaround times and cannot be expedited.

8.5. Upon investigation, the Company will not be liable or under further obligation in relation to defects, damage or shortages that:

8.5.1. arise from the Customer’s failure to inform the Company within the 7 business days;
8.5.2. are within the Company’s accepted tolerances set out in clause 7 (Manufacturing Tolerances and Differentiations);
8.5.3. arise when the order is in the hands of a third-party carrier;
8.5.4. arise from general wear and tear of the goods;
8.5.5. arise due to mistreatment or alterations of the goods by the Customer;
8.5.6. arise due to the Customer making further use of the goods after giving notice of the error to the Company; or
8.5.7. arise due to the Customer not storing the goods in suitable conditions.

9. Proofs

9.1. The Customer has to check the proof thoroughly; once approved, it is deemed correct and ready to go to print and all the errors, and mistakes on the final products will be on the Customers acount. The Company does not accept liability in such situations and has no obligation to check the Customer’s print file and information.

9.2. The Company will not commence printing until it has received a confirmation of approval of proof.

9.3. The Company may request changes and adjustments on the print file. In such case, the Customer may accept and fulfil this request or cancel the order. The Company may also cancel the order if the Customer does not accept or fulfil these types of requests.

10. Limitations of Liability

10.1. Whilst the Company endeavours to ensure that the information on its website is correct, the Company does not warrant its completeness or accuracy; nor does the Company commit to ensuring that the website remains available or that the material on the website is kept up to date.

10.2. To the extent permitted by applicable law, the Company excludes all representations, warranties and conditions relating to the website and any work undertaken by the Company.

10.3. The Company is not liable for any indirect or consequential loss or damage, whether arising in tort, contract or otherwise, and the Company is not liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

10.4. Nothing in these terms and conditions shall exclude or limit the Company’s liability for fraud, for death or personal injury caused by the Company’s negligence, or for any other liability which cannot be excluded or limited under applicable law.

10.5. Except in relation to defects in the goods causing death, injury or damage to personal property, the Company’s liability for any loss or damage suffered by the Customer in respect of the goods shall be limited to the contract value of the goods or work undertaken.

10.6. The Company can accept no responsibility for loss or damage arising from the supply of goods under this contract unless the Customer has fully complied with the notification of claims procedure.

10.7. The Customer agrees to indemnify the Company and hold it and its employees harmless from any claims, demands, liabilities or proceedings arising from any breach of third-party rights in the printed material ordered, including but not limited to copyrights, and the Customer will indemnify the Company in respect of any costs, expenses and fees, including but not limited to legal fees, the Company may incur in connection with the above.

11. Changes, Cancellation and Refunds

11.1. The Company’s products and services are “made to order”, tailored and personalised to each Customer’s requirements. Therefore, returns are only accepted if the goods delivered to the Customer are defective or damaged. Defective or damaged items must be reported within 7 business days of delivery.

11.2. The production process starts immediately after the print file has been uploaded. Once the production process has started, the Company has no obligation to cancel or change the order. If the Customer has such requests, the Company may charge to cancel or change the order or give a new quotation, which means that the Customer is not entitled to a refund for this order.

If the Customer has any questions or wishes to return an order, they should contact the Company, and the Company will advise the Customer of the procedure to follow.

11.3. Cancellation. Because the goods and services under this agreement are made to the Customer’s specifications and clearly personalised, the Customer has no automatic right to cancel their order at any time. However, the Company may, at its discretion, deduct the cost of any work carried out/produced and issue refunds if possible. Works carried out includes but is not limited to design, production costs and delivery fees. Any refunds due (at the Company’s discretion) will be paid within 28 days of the date on which the Company receives the Customer’s returned products or cancellation confirmation.

11.4. Changes. If the Customer wishes to make a change to the goods that they have ordered, they should contact the Company. The Company will inform the Customer if the change is possible. If it is possible, the Company will inform the Customer about any changes of the price of the goods, the timing of delivery or anything else which would be necessary as a result of the Customer’s requested change and ask the Customer to confirm whether they wish to go ahead with the change.

11.5. Refunds. For refunds after product despatch, the Customer will be required to return any products for the Company to undertake an investigation, on receipt of which the Company will conduct an inspection and inform the Customer if the Company deems the product to be defective.If, following the investigation, it is established that the Goods contain faults or quality issues attributable to the Company (other than those specified in clause 7), the Company may, at its discretion, either reprint the Goods or refund to the Customer the printing cost of the defective Goods.. The refund will be made using the same method of payment that was used to purchase the products. Any refunds due (at the Company’s discretion) will be paid within 28 days of the date that the Company receives the returned products or cancellation.

If the investigation finds the products not to be defective, the Company will return products to the Customer. In no event shall the Company accept any liability or compensation in excess of the unit price of the defective product. This includes defects, defaults, errors, inaccuracies and delays. No liability is accepted for damages to be paid by the Customer to third parties, loss of profit, loss of sales, loss of reputation, etc.

For refunds before product despatch, these will be classed as order cancellation and will follow the process set out in clause 11.3.

11.6. If it is determined that a false claim has been made, any cost incurred due to the investigation, storage or carriage shall be paid by the Customer.

12. Force Majeure

12.1. The Company is not responsible for failure or delay in carrying out its obligations due to any cause outside the Company’s reasonable control (including but not limited to war, pandemic, employee strikes, natural disaster, civil unrest, acts of terrorism, governmental action, etc.) or by inability to procure materials or articles except at higher prices due to any circumstances outside the Company’s control. In such circumstances, the Company shall be entitled, by notice, to terminate the contract in whole or in part without incurring any liability whatsoever to the Customer.

13. Title

13.1. The Company retains title to all goods until full payment has been received.

14. Miscellaneous

14.1. The Company makes use of email and WhatsApp in order to communicate with the Customer. The Customer agrees that these communications are contractually binding in the same way as properly signed and dated paper sent by post.

14.2. Where the Company provides goods or services without specific charge to the Customer, then such goods or services are deemed to be provided free of charge, and not to be associated with any other goods or services for which a charge is made. Accordingly, there is no contractual or other obligation upon the Company in respect of those goods or services.

14.3. The Company prioritises the safety and well-being of its staff. P4P Printing LTD reserves the right to refuse service to anyone who harasses or offends anyone employed by P4P Printing LTD.

14.4. In order to protect its brand and reputation, P4P Printing LTD reserves the right to refuse service if the Company considers itself to be unable to fulfil an order or request to a standard deemed acceptable by the Company as a print provider.

15. Legal Notice and Advertising

15.1. The Company can refer to the Customer on products resulting from the contract in a suitable manner.

15.2. The Company reserves the right, even without explicit permission of the Customer, to send printed samples of orders as quality samples to third parties.

15.3. Orders, quotations, blueprints, proofs, mails, emails, uploaded files and approvals are accepted as evidence in the event of claims and objections by either party.

16. Data Protection

16.1. The Company is extremely committed to the protection of the Customer’s privacy and confidentiality. The Company understands that all users of the website are justifiably concerned to know that their data will not be used for any purpose unintended by them and will not fall into the hands of a third party. The Company’s policy is both specific and strict. If the Customer thinks the Company’s policy falls short of their expectations, or that the Company is failing to abide by its policy, the Customer should inform the Company.

16.2. The Company informs the Customer in detail about the kind, scope and purpose of the collection, processing and use of the personal data that is necessary for the execution of orders, as well as the Customer’s right to object to the use of the anonymous user profile. The Customer’s data stored on the Company’s premises will be treated confidentially and will only be passed on to the Company’s partner enterprises when necessary for the execution of the order. The Customer’s data will not be passed on to other companies that do not belong to the Company’s business group for the purpose of advertising or market studies.

16.3. The Customer explicitly agrees to the collection, processing and use of their personal data.

16.4. The Customer may revoke their consent to the storage and specific processing of their data at any time in writing or by email to info@printingforpublishers.co.uk. This will result in complete deletion of the profile from the database, subject to any legal retention obligations.

How the Company may use your personal information

16.5. Collection & Use. The Company does not disclose the Customer’s information to third parties except as necessary to provide the product or service. All personal information provided to the Company is used solely for the purpose of providing a product or service. The information that the Company collects allows it to communicate about the order, update the Customer on the products, and provide assistance via email.

16.6. Identification and contact information, such as the Customer’s name and contact details, are collected to provide the Customer with the services requested. Information that does not identify any individual may be used in a general way by the Company or third parties to provide class information, for example relating to demographics or usage of a particular page or service. The Customer’s domain name and email address may be recognised by the Company’s servers and the pages visited may be recorded. This information is used in a collective way, not referable to any particular individual, for the purpose of quality control and improvement of the website.

16.7. Financial information. This may include credit and debit card details provided to the Company over the telephone or by post. They are not stored once the payment has been authorised. The Company’s calls are recorded; however, financial or card details provided over the telephone are not recorded. All confidential and financial information is disposed of in a secure way.

16.8. Affiliate information. This is information given to the Company in the course of the Customer’s business, where the Customer has applied to join the Company’s affiliate scheme. Such information is retained for business use only. The Company undertakes to preserve the confidentiality of the information and of the terms of the relationship. This information is used to maintain the Company’s accounts and affiliate records.

16.9. Updating information. The Customer may review or update the personally identifiable information that the Company holds about them. The Customer should contact the Company’s customer services via info@printingforpublishers.co.uk. To better safeguard information, the Company will take reasonable steps to verify the identity of the Customer before granting access or making corrections.

16.10. Information protection. The Company uses Secure Socket Layer (SSL) encryption on web pages where personal information is collected. This protects the confidential information provided by the Customer during internet transmission. The Customer may be asked to provide personal information to obtain a unique password allowing them to use the online service or to purchase online products.

16.11. The Company’s website and online services may use cookies. These cookies help to improve the website by providing insight into how the site is used. Specifically, the Company uses tools such as Google Analytics to help analyse trends on its pages. This allows the Company to deliver a useful and enjoyable experience to Customers, understand online behaviour and see which elements of the website have been visited. By using the website, the Customer agrees to the setting and use of cookies, subject to any applicable consent mechanisms on the site.

16.12. This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as the Company is aware. If the Customer has any questions regarding the confidentiality policy, they should contact the Company via info@printingforpublishers.co.uk.

16.13. The Customer’s personal information is used to identify or contact an individual person. The Customer may be asked to provide personal information to obtain a unique password allowing them to use the online service or to purchase online products.

16.14. The Customer agrees and guarantees to keep their password secure. In any suspicious case, the Customer should contact the Company as soon as possible. All purchases, payments, orders, uploads, password change requests and confirmations will be deemed to be made by authorised persons if made via the account’s registered email. Even if the aforementioned actions are performed by unauthorised persons, they will be considered as actions of authorised persons. The Customer is fully responsible for the use of their account and for all communications made through the registered company email and fax.

17. Transmission and Archiving of Printing Data

17.1. If the Customer transmits printing data, regardless of the method used and especially in the case of the electronic transmission of printing data and exchange of data carriers, the Company accepts no liability for the transmission or safekeeping of the printing data.

17.2. Printing data will not be archived by the Company. The Company will pay no compensation for lost data, and if data has to be searched for or reproduced, this will be the Customer’s obligation and cost.

18. Applicable Law

18.1. These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

18.2. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions or their subject matter or formation.

18.3. The provisions of the UN Convention on Contracts for the International Sale of Goods do not apply.

19. Variation

19.1. The Company may revise these terms and conditions from time to time. Please check this page regularly to ensure you are familiar with the current version. In such case, the provisions of the previous contract will apply to orders placed before the new contract, and for orders placed after the new contract, the new provisions shall apply.

19.2. If any part of this agreement becomes invalid due to legal regulations and changes, it will be interpreted as closely as possible to the original provision.

19.3. If any part of this agreement is cancelled for any reason, the remaining parts will continue to be valid (after any necessary changes or cancellations).

19.4. New provisions resulting from legal changes do not apply to past orders.